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Delivering the Seamless Service Guarantee

07/06/2012 11:52 PM | Deleted user

With over 30 years of experience in the relocation industry I have had the opportunity to manage and execute many office and industrial relocations in in my career. As our client's grow and expand we now manage commercial office moves throughout North America. This creates the challenge of delivering the same process, system and high level of service (special sauce) that we establish with the client locally.

How do we deliver our "special sauce" in every market? This is a very difficult proposition given the challenges of regional culture, labor practices and service philosophies. Adding to the equation is the fact the most Moving Van Line agents are composed of residential movers with little to no experience in commercial moving. Without the right partnership delivering a “seamless” corporate relocation experience is nearly impossible.

The Commercial Relocation Network is a national network of 64 of the leading "Subject Matter Experts" in the commercial office relocation industry. We meet throughout the year to exchange "best practices" and innovative methodologies for office move service and execution. Within the membership (“the Brotherhood”) there are extremely high expectations between members which result in high levels of accountability throughout the network.

Office moving can be a complex and at times unpredictable business so it is vital to have a network of experts motivated to get the job done right the first time. As our association grows we continue to deliver high performing results (seamless service nationwide). This results from continuous innovation and the accountability driven through the high expectation between members. Members of the CRN are passionate about getting the job done right the first time because there are no “second chances” in commercial relocations.

Matt Watson
Corporate Relocation Consultant
VP of Business Development
Apex Facility Resources, Inc.
www.apexfacility.com


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Commercial Relocation Network

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